Policies

Terms

Payments, Refunds, & Cancellations

Payments

  • All bookings include a non-refundable administrative fee or $…?

  • Payment for all classes are due in full at time of booking

  • Day Hikes will be billed in the following order:

    • 2 hour day hikes require full payment at time of booking

    • 4 hour day hikes require 25% of the total cost of the trip at the time of booking

    • 8 hour or full day hikes require 50% of the total cost of the trip at the time of booking

  • Backpacking Expeditions will be billed in the following order:

    • All expeditions are required to pay 50% of the total trip cost at the time of booking

    • The remaining balance of the trip cost will be due the week of the trip

    • You may pay the full amount of the trip at the time of booking

  • Gear Rental payments can be found on this page.

  • There is a deposit/ hold on all gear rentals and will be refunded at the time the gear is returned and inspected. The deposit is determined on what is being rented.

Refunds

Refunds will not be issued for any classes, day hikes, or backpacking expeditions for clients who do not show up for their class or trip. If you have booked a class or trip and must cancel, refunds will be issued in the following order:

  • All trips have a non-refundable service fee at time of booking

  • Cancellations 2 Weeks prior to your trip you will receive a full refund

  • Cancellations 1 Week prior to your trip you will receive a 50% refund

  • Cancellations 72 Hours prior to your trip you will receive a 25% refund

  • Cancellations 48 Hours prior to your trip you will receive a 10% refund

  • For clients who do not show up or cancel within the allotted times mentioned above will receive no refunds of any kind!!!

  • If you have to reschedule due to unforeseen circumstances TWB Tours will work with you to try to find another date before we cancel your booking all together.

Cancellation Policy

Cancellations must be made in advance of your class, hike, or trip in order to receive a refund. If you do not contact TWB Tours about cancelling your booking we are under the assumption that you will be maintaining your reservations and participating in the event you have booked. If you do need to cancel for any reason please contact us as soon as you can so we can try to work with you whether you would like to reschedule or you are needing a refund. Please read the refund policies above carefully and understand that you need to cancel within certain times to obtain a full or majority of your booking fees.

Waivers & Forms

Waivers for Expeditions and Hikes.

Photo & Video waivers.